CUSTOMER CARE

If you have any questions or simply need assistance placing your order, we will be happy to help you. Please contact us at info@ettedeoro.com

PRESS INQUIRIES

If you would like to inquire about using ETTE DE ORO for a press shoot, please email info@ettedeoro.com
For marketing inquiries, please email isabella@ettedeoro.com

RETURNS

If you wish to return an item please send you request via email to info@ettedeoro.com.

DELIVERY INFORMATION

We ship worldwide.
We ship all orders via DHL and you will receive a tracking number 2 business days after your order is confirmed.
The delivery time frame depends on the zip code and type of shipment chosen at check out. It's possible to view an estimated delivery date at checkout.

PAYMENT METHOD

All payments are processed through PayPal.
To complete your order please login into your PayPal account at checkout. If you do not have a PayPal account you can easily create one during your purchase.

RETURN POLICY

You may request a return within 7 (seven) calendar days of receiving your order.

Returned items must be unused, in perfect condition, with the original garment tags, hygienic protector intact, and all accessories included, showing no signs of wear or use. A printed receipt must be included with the return.

For international orders, return shipping costs are the responsibility of the customer. Customers must send the package using their preferred courier and provide us with the tracking number (shipping label) once the return has been dispatched.

Once we receive the returned item, it will undergo a quality review process, which may take up to 5 business days, to ensure all return conditions are met.

After the return is approved, the refund will be issued to the original payment method used at checkout.

HOW DOES THE EVALUATION OF A DEFECTIVE PRODUCT WORK?

Once we receive the defective product, it will take into analysis and come back to you within 30 days with a resolution. If the repair of the product requires further parts, it may take longer.
If the product can not be fixed and we don't have a similar one in stock for exchange, you will receive a full refund of the amount of your purchase.
ETTE DE ORO will not accept the exchange or repair of any product that shows signs of misuse and / or washing in violation of the instructions on the label.

HOW CAN I TRACK MY ORDER?

When your order has been shipped, you will receive a tracking number via email. With this tracking number, you will be able to track your order. Orders are shipped up to 2 days after payment is approved.
If you need further assistance, please contact us.

HOW TO REMOVE THE GLUE FROM THE BIKINI'S HYGIENIC PROTECTOR?

To remove the glue from the hygienic protector, you must carefully wash your piece with cold water and neutral soap.

HOW CAN I CHANGE MY SHIPPING ADDRESS?

Please contact our customer support at info@ettedeoro.com stating your new desired shipping address. If your order hasn't shipped yet, we will be able to change the destination.
If the order has already been shipped, it will be necessary to wait for it to return to our distribution center to be resent.

HOW SHOULD I CARE FOR MY ETTE DE ORO PIECES?

All of our products have washing instructions on the garments tag, and special care descriptions on our website. It is essential to read and follow these guidelines, as they are essential for your piece to maintain its original characteristics.